COOSEFAN Report post Posted July 9, 2008 Well I couldn't take it any longer, Swaro told me I could have my EL's back fixed or not by the 9th (today) and nothing has showed up, so I called them! The lady I've had the pleasure of dealing with was very apologetic that my EL's weren't back to me by today.......BUT according to the tracking she said they are supposed to be here by tomorrow!!! I was really scared to ask what the conclusion was with the repair, but I did and she said the only thing I'll recognize on my EL's is the serial number!!!! They replaced everything, even the lenses, housing, adjustment knob and gears, outter cover (protective jacket), emblems and everything else that wasn't even broke! The best part is it's 100% free......and that's even after I told them my wife ran them over!!! SWAROVSKI RULES!......just can't deny it! Share this post Link to post Share on other sites
Red Rabbit Report post Posted July 9, 2008 Glad it worked out for you. Share this post Link to post Share on other sites
Chef Report post Posted July 9, 2008 Awesome service for sure. Quick turnaround too! Share this post Link to post Share on other sites
coues7 Report post Posted July 9, 2008 I never doubted you got exactly what you got.....Swarovski has the best customer service hands down! Share this post Link to post Share on other sites
azhuntnut Report post Posted July 9, 2008 Who is Swarovski? Never heard of them. Did you pick up that camera mount from cabelas today? David Share this post Link to post Share on other sites
COOSEFAN Report post Posted July 10, 2008 Who is Swarovski? Never heard of them. Did you pick up that camera mount from cabelas today? David Dude, you need to spend a little more time outside of the closet.....and I'm still waitin' for the money you said you were givin' me so that i CAN buy that adapter! I'll meet ya down there tomorrow so you can pay for it and not have to send me the money plus you can buy me lunch while we're at it! Share this post Link to post Share on other sites
COOSEFAN Report post Posted July 10, 2008 Awesome service for sure. Quick turnaround too! I was told that I could have gotten them back sooner, but I gave them the 9th as the date I needed them by!! The lady on the phone even asked how scouting was going and was definitely a "pro-hunter" which made it more pleasant as well! I'm sure this service isn't that much different than Leica, Nikon, or some of the others that talk about great service, but it sure does make you feel better about your investments! Thanks, JIM> Share this post Link to post Share on other sites
Hunterdan Report post Posted July 10, 2008 Jim, That is great to hear. Congrats on getting basically a new pair back for free. Makes me feel better if I ever have any problems with my Swaros in the future. Share this post Link to post Share on other sites
elkhunter Report post Posted July 10, 2008 I need to get married incase my swaros get busted up Share this post Link to post Share on other sites
COUESAZ Report post Posted July 10, 2008 Oh so your wife ran them over HHMM. Sure she did. I bet old Goerge was the one that ran them over. Glad they did you right. Share this post Link to post Share on other sites
tjhunt2 Report post Posted July 10, 2008 Great news Jim. Now go find us some more critters to look at on here. You need to start being a little nicer to the wife. You got me scared to death. I could see that happening to me as well. TJ Share this post Link to post Share on other sites
Huntn coues Report post Posted July 10, 2008 You still don't have them though and you did not get em on the 9th Sounds like crappy customer service to me! Next time buy some quality glass like Tasco Share this post Link to post Share on other sites
TAM Report post Posted July 10, 2008 That's great news! Now I'm just waiting for some cheese ball to get on here and start spouting off on how Swaro's suck and that Leicas are better blah, blah, blah, blah, blah, blah, blah. Share this post Link to post Share on other sites
Red Rabbit Report post Posted July 10, 2008 That's great news! Now I'm just waiting for some cheese ball to get on here and start spouting off on how Swaro's suck and that Leicas are better blah, blah, blah, blah, blah, blah, blah. Tim, I was born in Wisconsin and own a pair of Leica binos Swarovski does make nice crystal in addition to great optics Doug~RR Share this post Link to post Share on other sites
111 Report post Posted July 10, 2008 That's great to hear Jim, but it doesn't surprise me I knew Swarovski would come through for you. I own a pair of Swaros and Leica and would take the Swaros over the Leica anyday. Share this post Link to post Share on other sites
