AzDiamondHeat Report post Posted July 6, 2020 For those of you in the market for lights and accessories for your vehicles and side by sides I HIGHLY recommend Rough Country. I lost a teeny tiny little screw from a bracket on my sxs light bar and called them up to get the size so I could replace it.They asked me for my order number(over a year ago) and said they would send a fix out for me. I said "Great"! 3 days latter a brand new LIGHT BAR shows up! Not kidding. They replaced the entire dang light bar because I lost a 5 cent screw. It wasn't a "cheap" light bar either. I had Rough Country lights on my last sxs as well and have never had an issue. Great lights and INCREDIBLE customer service. 4 Share this post Link to post Share on other sites
firstcoueswas80 Report post Posted July 6, 2020 I love stories about outstanding customer service. Share this post Link to post Share on other sites
eddielasvegas Report post Posted July 6, 2020 I too, love great CS stories. Thanks. What I love more are products made in the USA. I hope these are. Not clear on their web site. Eddie Share this post Link to post Share on other sites
PRDATR Report post Posted July 7, 2020 That's great but why didn't you just go to ACE Hardware and buy a screw? 1 1 1 Share this post Link to post Share on other sites
AzDiamondHeat Report post Posted July 7, 2020 13 minutes ago, PRDATR said: That's great but why didn't you just go to ACE Hardware and buy a screw? Don;t ruin a good story with common sense. Totally uncalled for. lol But to answer your question....I DID. It cost 33 cents. I just wanted to know the SIZE so I didn't have to go play "find the tiny screw" for a half hour. And right now I HATE going out in public because of the stupid mask requirement. When they said they were sending a "fix" I thought it might be a new bracket with the screws or just a new screw. When the light showed up I was dumbfounded. I told my wife I would send it back if I could but wasn't going to pay $30 for shipping to return it for a 33 cent screw! lol 3 Share this post Link to post Share on other sites
wildwoody Report post Posted July 7, 2020 Nice, Damm masks.. Share this post Link to post Share on other sites
MULEPACKHUNTER Report post Posted July 7, 2020 Am I the only one who sees a company going out of business tossing out free product for no reason? Guess it’s just my business mind. Either that or they are overcharging severely Share this post Link to post Share on other sites
Edge Report post Posted July 7, 2020 Last year I bought a dual steering damper from RC for my F250. Instead of sending me 2 they sent 4. Share this post Link to post Share on other sites
muledeerarea33? Report post Posted July 7, 2020 21 minutes ago, MULEPACKHUNTER said: Am I the only one who sees a company going out of business tossing out free product for no reason? Guess it’s just my business mind. Either that or they are overcharging severely RCBS, Vortex, and Teton have all sent me more than I asked for. They’re going strong as far as I know. Share this post Link to post Share on other sites
360 0r Better Report post Posted July 7, 2020 9 hours ago, MULEPACKHUNTER said: Am I the only one who sees a company going out of business tossing out free product for no reason? Guess it’s just my business mind. Either that or they are overcharging severely It’s the latter of your two thoughts. 1 Share this post Link to post Share on other sites
