Non-Typical Solutions Report post Posted August 23, 2019 How come nobody ever answers their customer service helpline 602-606-5600 ?? Maybe somebody on CWT works there? Better phone number? 1 Share this post Link to post Share on other sites
rossislider Report post Posted August 23, 2019 With a few exceptions, their customer service is severely lacking. 1 Share this post Link to post Share on other sites
Allforelk Report post Posted August 23, 2019 2 minutes ago, rossislider said: With a few exceptions, their customer service is severely lacking. ^^^^ This. It has gotten to the point where I don’t go anymore. If they can beat a price somewhere else I qualify for free shipping. Otherwise I try to spend the few dollars I might be saving locally. 2 Share this post Link to post Share on other sites
Non-Typical Solutions Report post Posted August 23, 2019 I have a $50 gift card 😁 Share this post Link to post Share on other sites
Non-Typical Solutions Report post Posted August 23, 2019 12 minutes ago, rossislider said: With a few exceptions, their customer service is severely lacking. 7 minutes ago, Allforelk said: ^^^^ This. It has gotten to the point where I don’t go anymore. If they can beat a price somewhere else I qualify for free shipping. Otherwise I try to spend the few dollars I might be saving locally. I have a $50 gift card 😁 Share this post Link to post Share on other sites
PRDATR Report post Posted August 23, 2019 I called a couple of weeks ago and the phone rang for close to two minutes before someone answered it. Share this post Link to post Share on other sites
Hookset Report post Posted August 29, 2019 So funny that you posted this. I went into the store last Thursday and experienced the worst customer service I have ever had there. That evening, I tried calling customer service 4 times because I left something behind, and nobody answered. I eventually called the hunting department who handled the situation for me. I was extremely disappointed and although I have been there less and less over the years, this might finally be the event that directs me 100% online to other retailers. Share this post Link to post Share on other sites
JSR Report post Posted August 29, 2019 Their prices suck anyway. Share this post Link to post Share on other sites
oz31p Report post Posted August 29, 2019 If I have to replace every single piece of gear I own. I thing bass pro east and west only carries my binos and maybe Broadheads Share this post Link to post Share on other sites
450Dakota Report post Posted August 29, 2019 Wait a couple months and use it on a new hunting license. That's what I did with my last Cabelas card since they were taken over by BP. 1 Share this post Link to post Share on other sites
Non-Typical Solutions Report post Posted August 29, 2019 14 minutes ago, 450Dakota said: Wait a couple months and use it on a new hunting license. That's what I did with my last Cabelas card since they were taken over by BP. Good idea......... Share this post Link to post Share on other sites
fireplanes Report post Posted August 30, 2019 On 8/23/2019 at 12:32 PM, Non-Typical Solutions said: How come nobody ever answers their customer service helpline 602-606-5600 ?? Maybe somebody on CWT works there? Better phone number? because they are busy worried about how much they sell not how satisfied their customers are. Share this post Link to post Share on other sites
Will K Report post Posted August 31, 2019 Try to get in touch with the marine service dept. Hard to do most of the time. Share this post Link to post Share on other sites
rcdinaz Report post Posted August 31, 2019 I have been a few times in the last couple of months. People are nice enough but for them to get anything done seems overly difficult. Pull up your cust#? Nope system can’t do it, wifi in the building? Nope doesn’t work (which is why I could not pull up my #). Look up a return, process runs in dog years. I had one lady who somehow seemed to be fast at everything, ironic she was probably the youngest person there that day. I think they have a really crappy system and the service counter is an afterthought. People did not seem to be the issue. Share this post Link to post Share on other sites
Allforelk Report post Posted August 31, 2019 To be fair, BassPro did me a huge favor. The way I was treated standing with cash in hand at the gun counter, is the reason I walked out that day and discovered Healy Firearms. This was five or six years ago and I’ve never looked back. 1 Share this post Link to post Share on other sites
