GreyGhost85 Report post Posted June 24, 2019 Has anyone updated their credit card information? i can't figure it out. the order number is like 40 digits and when i enter it, nothing works? I've never had to do this before but someone decided they needed my credit card information more than i do. i've been on hold with G&F for 40 minutes now. Share this post Link to post Share on other sites
wildwoody Report post Posted June 25, 2019 I'm good you? Share this post Link to post Share on other sites
PRDATR Report post Posted June 25, 2019 Sure they aren't asking for a Routing NUmber? Share this post Link to post Share on other sites
GreyGhost85 Report post Posted June 25, 2019 Nope. The order number is between 40 and 50 digits and when i enter it, it says no record found. Was on hold with g&f for 45 minutes, only to be transferred to their draw department, then on hold for 15-20 minutes then i got a message that their office was closed. On hold for about an hour today. Frustrating. I have 7 applications on my card. Share this post Link to post Share on other sites
WHT_MTNMAN Report post Posted June 25, 2019 Did you just cut and paste? It worked for me when i tried it. Good luck getting through tomorrow...what a nightmare 1 Share this post Link to post Share on other sites
Coues79 Report post Posted June 25, 2019 I had the same problem for the elk draw. I wanted to move cards for some reason I dont remember now. It was the same as you're talking about. Copied/pasted etc etc. I never got it to work. Good luck with it. Share this post Link to post Share on other sites
Outdoor Writer Report post Posted June 25, 2019 7 hours ago, GreyGhost85 said: Nope. The order number is between 40 and 50 digits and when i enter it, it says no record found. Was on hold with g&f for 45 minutes, only to be transferred to their draw department, then on hold for 15-20 minutes then i got a message that their office was closed. On hold for about an hour today. Frustrating. I have 7 applications on my card. My first try produced an error message about using only numbers or some such thing. Do a cut & paste from your receipt if you have it and make sure there's no other space at the beginning or end, which was my problem. Share this post Link to post Share on other sites
wish2hunt Report post Posted June 25, 2019 The website was so easy and simple and then they had to change it and make it more complicated. Share this post Link to post Share on other sites
GreyGhost85 Report post Posted June 25, 2019 I’m just going to go to the G&F office to get it straightened out. I’m not sure why what should and could be such a simple process has to be such a nightmare. 50 digits for an order number? Come on now. 1 Share this post Link to post Share on other sites
bonecollector Report post Posted June 25, 2019 I had to do it during the elk draw cause I used a gift card for all the app fees. What a pain in the arse it is! Why do they need to make it so difficult to change a card on file? It used to be easy now they want the long order number. Good Luck Share this post Link to post Share on other sites
el diablo Report post Posted June 25, 2019 I just did 2 in about 3 minutes. It’s actually very simple. Share this post Link to post Share on other sites
bonecollector Report post Posted June 25, 2019 48 minutes ago, el diablo said: I just did 2 in about 3 minutes. It’s actually very simple. What do you do if you dont have the order #? Share this post Link to post Share on other sites
1uglydude Report post Posted June 25, 2019 Here's another problem, the dang receipt they give you that has the order number on only has the name of the person who paid for the application. So, when I have five family member who are all on separate applications for the same hunt numbers, but I paid with my credit card, I get five receipts that don't give any indication of WHO's application the receipt is actually for. In the past, I would get everyone in on my card, and then for everyone but my kids we would go in later and change the applications to a card that wasn't mine. That's pretty much impossible now. The new system is not user-friendly in the least bit. ...and don't even get me started on how you can't sign up a kid under 13 for a portal account anymore--even though they promised us that you'd be able to link a kid's account to an adult. 2 Share this post Link to post Share on other sites
GreyGhost85 Report post Posted June 25, 2019 I went to the mesa office this morning only to be told i needed to go to the phoenix office. I was literally the only person in the office. Finally after enough persuading (and complaining about their BS system, etc) someone finally helped me get it squared away. When i was entering the information yesterday, whenever i left the “dashes” in the order number it would tell me that only numbers and letters were accepted. When i took the dashes out, it said there was no record of that order number. I just pray it all went through alright. Share this post Link to post Share on other sites
bonecollector Report post Posted June 25, 2019 They should put a link on your application in your portal to change cards. They have a link to purchase point guard in portal. Share this post Link to post Share on other sites
