DesertBull Report post Posted March 11, 2018 Anyone know a ball park estimate on how long it takes to get optics back from Swarovski? Sending my 15's in for a tune-up. Share this post Link to post Share on other sites
HuntHarder Report post Posted March 11, 2018 Depends on what time of year, I have sent different pairs in 3 times and the longest was 5 weeks with both other times coming in 2-3 weeks. If you call them before you send them in, they will give you a pretty accurate time frame. Share this post Link to post Share on other sites
cjl2010 Report post Posted March 11, 2018 I sent my spotter in and they received on Jan 5th. They shipped it back to me feb 6th. That was a cleaning on the body and a repair on the eyepiece. Share this post Link to post Share on other sites
DesertBull Report post Posted March 11, 2018 Thanks Share this post Link to post Share on other sites
cjl2010 Report post Posted March 11, 2018 The closer you get to season the longer it will take Share this post Link to post Share on other sites
DesertBull Report post Posted March 11, 2018 Im putting them in the mail in the morning Share this post Link to post Share on other sites
knothead Report post Posted March 11, 2018 I once dropped my 15's and bent the lens housing. This happened on a Sunday evening. I shipped them Monday with fed-ex using overnight express. I had them repaired and returned to me on Thursday. I did call in advance on Monday morning explaining the situation and my opener was Friday. They said they would do their best but made no promises. I do not recall if I paid for shipping back or not. Their customer service is 2nd to none. I have since sent in my 15's and 10's two times for general cleaning and maintenance and they have had them back to me in less than 3 weeks. I took care of this in June both times. Share this post Link to post Share on other sites
wildwoody Report post Posted March 11, 2018 3 weeks on both my pair.. Share this post Link to post Share on other sites
MMACFIVE Report post Posted March 12, 2018 They quoted me 6 weeks on my 12s. I think Im 4 weeks in now. Share this post Link to post Share on other sites
Big or Bust Report post Posted March 12, 2018 Have fun.... I'm 0-2 on Swaro warranty repairs on 15's.... I don't send crap in unless it really, really needs it.... Share this post Link to post Share on other sites
chico Report post Posted March 12, 2018 4-5 weeks . Mine sent in for a tune up is all . Great service . Share this post Link to post Share on other sites
PRDATR Report post Posted March 12, 2018 My EL's were 5 weeks done in July of 2015. I have read that if you pay a few bucks for for expedited shipping turnaround is two weeks. More than please on the cleaning they did on mine which included new skins. (Binocular Repair) 1 (678-936A HINGE COVER - (Replaces 659-984A)) 1 (SENKKOPFSCHR, POLYSEAL) 1 (EYE CUP TWIST IN EL 8.5x42 & SLC 10x50) 2 (PLASTIC ARM) 2 (GEWINDERING) 1 (NEW COAT RIGHT 8.5X42) 1 (NEW COAT LEFT 8.5X42) 1 (659-978 BINOCULAR LOOP) 2 (659-954 ADHESIVE TAPE) 1 (HOUSING COVER RIGHT) 1 (HOUSING COVER LEFT) 1 (ADHESIVE STRIP) 1 (659-943 SWAROVSKI LOGO) 1 (659-947 HAWK) 1 (FOCUS HOUSING) 1 (FOCUS KNOB) 1 (659-940A RUBBER RING) 1 (OBJECTIVE SPRING - EL) 4 (RIGHT FOCUS LENS MOUNT) 1 (LEFT FOCUS) 1 Share this post Link to post Share on other sites
trphyhntr Report post Posted March 12, 2018 Off topic but if you send slc in for a cracked lens do they put nicer glass in them Share this post Link to post Share on other sites
cjl2010 Report post Posted March 12, 2018 Negative. You cannot get HD lenses in the slc neu 1 Share this post Link to post Share on other sites
DesertBull Report post Posted March 12, 2018 Off topic but if you send slc in for a cracked lens do they put nicer glass in them You were gonna crack them and send them in huh? Share this post Link to post Share on other sites
