cohntr6 Report post Posted October 17, 2017 Is it typical to have to send a simple warranty fix to Austria? A rubber eyepiece fell off my 15x56 binos and I am nervous sending them across the ocean! LOL. Isn't there somewhere in the US to send them? Jeff Share this post Link to post Share on other sites
azgutpile Report post Posted October 17, 2017 Call and talk to them they will send you just the rubber piece. Share this post Link to post Share on other sites
HuntHarder Report post Posted October 17, 2017 You can buy the eyecups individually and install them yourself. Sportsmans's used to carry them, try and call them or the outdoorsman. Share this post Link to post Share on other sites
WHT_MTNMAN Report post Posted October 17, 2017 Just email swarovski and they will send 1 or 2 free. Just unscrew the old complete eye cup and screw in the new ones. Share this post Link to post Share on other sites
cjl2010 Report post Posted October 17, 2017 They are located in Rhode Island anyways 2 Share this post Link to post Share on other sites
Lucafu1 Report post Posted October 17, 2017 only if theyre the international version (or whatever they call them) will you have to send the overseas. Share this post Link to post Share on other sites
cohntr6 Report post Posted October 18, 2017 ok. Thanks for the responses. It seems like that eyepiece was just glued in. Share this post Link to post Share on other sites
Lucafu1 Report post Posted October 18, 2017 yeah they will send those out for free. If they start sticking when twisting it can sometimes pull them apart. I would unscrew them and blow it out. Share this post Link to post Share on other sites
cohntr6 Report post Posted October 19, 2017 Thanks! Share this post Link to post Share on other sites
TRKHNTR Report post Posted October 19, 2017 funny you should ask just sent my El Range to Swaro for unrelated problems and just received these eyecups today from FedEx for no reason??? I have had the same problem as yourself with the rubber piece coming off the eyecup on my 15s and Swaro sent me eyecups no charge. Share this post Link to post Share on other sites
cohntr6 Report post Posted October 20, 2017 Got this email from Rhode Island this morning: I did receive the information you sent over to Austria in another email. I will get those eye pieces out today for you! Thank you, Looks like Swarovski is taking care of me! Jeff Share this post Link to post Share on other sites
WHT_MTNMAN Report post Posted October 20, 2017 Just remember the whole eye cup screws out and is replaced...not just the rubber piece. Share this post Link to post Share on other sites
