Point guard not working?

[codyhuntsaz]

I tried to put in for elk for my wife and when I got to the page where you can select to purchase the point guard it said may not purchase next to her name. She has a portal. I logged out then logged in through her portal and clicked apply for draw through her portal and it still said may not purchase when I got to that page. I applied for elk and antelope for myself not through my portal and when I got to that page I had the option to buy it. Anybody else run into this?

[Northern Pintail]

It doesn't give the option to purchase when buying a bonus point but it wouldn't make sense to buy point guard when just getting a point. Otherwise I don't know what the issue would be.

[codyhuntsaz]

She's applying for hunts

[firstcoueswas80]

Does she have points accumulated?

[codyhuntsaz]

Yes...8

[AZbowhntr]

The same thing happened last year when I applied for me and a few friends. All of us had the option except one. Never looked into it more because I wasn't getting it anyway. I would like to hear the outcome.

[azelkhunter2]

I had the same issue last deer draw. Went into G&F and was told something on my account did not match up with the app. She fixed it and I was good to go.....Not sure what it was that did not match

[azelkhunter2]

I think it was an e- mail address

[codyhuntsaz]

I think it was an e- mail address

That's what it was...1 email address for her portal and a different one saved on her profile. Thanks man!

[300RUM]

I had a problem and it turned out to have something to do with the fact that I have a lifetime licence. I called and they fixed it for me right away.