Dented Bushnell pistol scope.

[cactusjack]

I bought my dad a scope for his ruger single 6 22. It has since been discontinued. It fell out of my safe when a shelf clip gave way. I sent it in to Bushnell and told them how it was dropped. The front lens was not broken, but the scope wouldnt hold zero. I got a letter today telling me that because it was dropped, the limited lifetime warranty was voided. They would sell me a newer model at a discounted rate. I decided to call and tell them not to worry about it, I wouldn't buy another Bushnell, I'd invest in products from companies that valued my business. I asked him how big of a hit their business has taken because vortex, hawke and swift all offer no fault warranties. He said it has been tough and as of 2016, Bushnell was putting a no fault warranty on their Trophy and higher grade scopes. Vortex driven change. He also told me, that my scope would now be covered and the new model would be on its way, my scope slipped through before the new policy had been fully implemented. I love vortex more and more each day, they are changing an industry. I am going to Shot Show next week and can't wait to see all the new optics.

[Guest akaspecials]

I'm surprised the Bushnell held a zero even before it was dropped!

[cactusjack]

That is their problem, Their reputation is in the crapper. There are some very nice and well made Bushnell scopes, but everyone associates them with their Banner line. I don't care who makes it, but a 50-100 dollar scope is gonna fail. The one I had was 395, and should have be able to compete with other 300-400 dollar scopes. Look at their Elite line, read the reviews.

[More D]

Same thing happened to me with a pair of Pentax binos.

"When you bought these they did not a no fault warranty, they do now though"

No offer to buy another pair at any discount.

They sent them back and I put them in the trash.

 

They were the "mid line" pair too.

 

Never again......

[cactusjack]

Pentex screwed themselves. Brand loyalty fades quickly.

[azpredator@work]

My vortex failed so I bought a Zeiss HD which failed me this Oct. Both were mfg failures. You never know, but happy they found a loophole for you and replaced it.

[trphyhntr]

not to be a hater but if I broke it i wouldnt expect them to fix it. they said theyd sell you a new one at a discounted price, really not bad of customer service imo.

 

i hear about vortex getting sent back for fixes far more than anything else by a long shot. they sell more but still.

[cactusjack]

I didn't ask for free one. I called them to tell them I didn't want them to even send them back. The conversation about vortex taking market share followed.

[ctafoya]

Never had a Vortex failure. I wont spend my money on anything else.

[trphyhntr]

Never had a Vortex failure. I wont spend my money on anything else.

if they werent made a china id feel better about them. but what isnt anymore

[cactusjack]

The scope arrived. Now to mount it back on my Stainless Single Six. Probably will sight it in with the Magnum cylinder.

[ctafoya]

 

Never had a Vortex failure. I wont spend my money on anything else.

if they werent made a china id feel better about them. but what isnt anymore

 

Even my dog originated from China.