Swarovski service

[PRDATR]

Bill,

Here is a link. Go in a register then you can create a repair ticket and they will contact you. If you have any problems let me know and I'll send you the email address for the woman who was answering my questions in the repair department.

https://repairservice.swarovskioptik.us/home

 

 

 

They just sent me an email with a tracking number and a list of what they did. There are 8.5 EL's and were about 10 years old.

 

Items

Quantity

(Binocular Repair)

1

(678-936A HINGE COVER - (Replaces 659-984A))

1

(SENKKOPFSCHR, POLYSEAL)

1

(EYE CUP TWIST IN EL 8.5x42 & SLC 10x50)

2

(PLASTIC ARM)

2

(GEWINDERING)

1

(NEW COAT RIGHT 8.5X42)

1

(NEW COAT LEFT 8.5X42)

1

(659-978 BINOCULAR LOOP)

2

(659-954 ADHESIVE TAPE)

1

(HOUSING COVER RIGHT)

1

(HOUSING COVER LEFT)

1

(ADHESIVE STRIP)

1

(659-943 SWAROVSKI LOGO)

1

(659-947 HAWK)

1

(FOCUS HOUSING)

1

(FOCUS KNOB)

1

(659-940A RUBBER RING)

1

(OBJECTIVE SPRING - EL)

4

(RIGHT FOCUS LENS MOUNT)

1

(LEFT FOCUS)

1

[Will K]

Wow. That's just awesome customer service. Hope it's the same if I ever have to do it.

[couesfreak23]

service experience was decent for me was originally going to take only 4 weeks but they got the wrong address twice so my binos are on there way back to them. Sucks I really been waiting to go scouting. But the guy told me the would over night ship them for the inconvenience.

[PRDATR]

That stinks. I put in a few of my business cards to make sure they sent them back to the right address.