Swarovski Has Great Customer Service

[Redman]

If your thinking of a new pair of glasses, this is my testimonial for Swarovski!!!

 

During my son's javelina hunt, I fell and really smacked my 15x56's on a rock. I should have taken pictures to show, but as a result, the glasses would not focus, the eye cups were torn, the rubber housing was scratched, and one objective got scratched.

 

I called Swarovski and was told the repair for the objective would be $75.00 and the rest would be taken care of. I sent them in and in about 5 weeks they came back. I just cannot believe how great they look, they are like a brand new pair. Two objectives were replaced (when I only asked for one), the rubber housing, and the eye cups.

 

The only other experience I had with a bino repair was from Pentax. All I can say is I will never buy anything from Pentax again..... i sent a pair of their the top of the line SP's back and got a bill for $250, and all they did was clean and align (the foucus noob wouldn't hold).

 

As we all know, spending 2k on a pair of binos in a huge investment. I could not be happier with the service I have received from Swarovski!!

 

 

Redman

[CouesWhitetail]

Thanks for the report Redman. I too dropped my swaro 15s on my deer hunt last year. One of the objectives landed on a rock and chipped slightly. Fortunately, it doesn't bother me at all when I look through them, but it's nice to know they can get fixed fairly easily.

 

Amanda

[Coues 'n' Sheep]

I too, had a Swaro Emergency last year..... Not sure how but during the October deer hunt, my binos were fine on opening morning..... did not hunt that night.... and second morning I could not see out of them... They were in my pack with my Swaro spotter the whole time. I called Swaro and explained they said send them in and I did.... I let them know that it was the middle of hunting season and I needed them ASAP.... I Overnighted them. $$! They got them and called me saying that it was going to cost me $180 to repair... .....They said that what broke in there could have only been caused by abuse! ..... I argued with the shop suppervisor and she told me that due to the GROSS ABUSE that people were put on the optics they were moving away from the "free repair" bussiness.... However, after talking with her at length and explaining my situation she agreed that my issue may hve been a "freak accident" and fixed it for free anyhow. Then she overnighted them back to me!!!! A total, of like, 5 days from time mailed I them till I got them back!! And as good as new.... they replaced one whole side or something..... Gotta love good Customer Service!!

[TREESTANDMAN]

I'm a loyal Swarov customer because of their customer service as well. It can't be beat.

[elkhunter]

My swaros fell out of the quad going 25mph, nothing happend thanks to my grandma and her cushion cover she made me...

 

my point was, I wasn' too scared because I knew swarovski has got good customer service, even when you call them up for a conversation...them folks are always nice

[SilentButDeadly]

I envy you Swaro folks,

 

My damaged 15x60 Zeiss had to be sent to Germany. Zeiss USA never contacted me about them having to send them over seas for repair, nor have they quoted me a price. I contacted them after waiting 3 weeks for a response (it took 3 tries - 2 emails and a phone message). At last contact they told me it would be 10 weeks before I get them back...

 

T

[azryan]

i preach to customers about swaros customer service when selling them.....its hard to find good customer service these days....but you cant go wrong with swaros

[GameHauler]

I hope I never have to find out