SilentButDeadly Report post Posted March 6, 2007 They fell onto concrete, striking the eye piece first. The optics are fine, but the eye piece arm got bent and now they are off kilter and don't focus equally... I'm contacting zeiss to see how much the repair is going to cost. Anyone have any ideas about how or who might be able to fix them without shipping them back to Germany? Tyson Share this post Link to post Share on other sites
azcouesandelk Report post Posted March 6, 2007 Sorry to hear about that. I will keep an eye out if I see anyone that knows anything about fixing those. Share this post Link to post Share on other sites
Coues 'n' Sheep Report post Posted March 6, 2007 I think there is a guy in Prescott Valley or Dewey that works on binos..... I don't know if he only works on the glas part or if he can fix the housing too...... ...... That really sucks, man...... I am hurtin' for ya..... I'll try to get that guy's phone number........ Share this post Link to post Share on other sites
Dan H Report post Posted March 6, 2007 No offense but. It looks like you ran them over with a quad. Share this post Link to post Share on other sites
Redman Report post Posted March 6, 2007 I would think Zeiss would cover them under warranty and there should be a repair facility in the US. I just shipped my swaros back to Rhode Island, cost was $38 for shipping and insurance. Redman Share this post Link to post Share on other sites
JIM WHITE Report post Posted March 27, 2007 Tyson: The guy in Dewey that coues-sheep mentioned is, Earl Osborn,Osborn Optical systems. His Phone no. is:928-632-8717. He is the one that built and designed the optics part of my trippler. Im sure he will be able to get the parts and do the repair. Good Luck Jim White Share this post Link to post Share on other sites
Becker Report post Posted March 27, 2007 Tyson, those look twice as bad as when I went out with you!!!!!!!!!!! Put um in that pack while you bust brush lookin for those monster sheds Becker Share this post Link to post Share on other sites
SilentButDeadly Report post Posted March 27, 2007 They arn't very photogenic - like me - but trust me they are good at what they do. Maybe I will treat them better once I get the bill back from Zeiss - they were a gift, and I already know I am going to have a renewed appreciation for them. I should have taken pictures of the glass, probably the only thing on them that isn't beat up (no scratches at all) not bad for a 20 year old pair of binos. T Share this post Link to post Share on other sites
25-06 Report post Posted March 27, 2007 They arn't very photogenic - like me - but trust me they are good at what they do. Maybe I will treat them better once I get the bill back from Zeiss - they were a gift, and I already know I am going to have a renewed appreciation for them. I should have taken pictures of the glass, probably the only thing on them that isn't beat up (no scratches at all) not bad for a 20 year old pair of binos. T I still cant believe you use your sweety shirt to clean the lenses.....Dang hillbilly Share this post Link to post Share on other sites
SilentButDeadly Report post Posted May 30, 2007 Zeiss contacted me yesterday to finally ask for my credit card information to conduct the repair. It has taken 13 weeks to get to the point where I agreed on the neccessary repairs. On May 9th, 9 weeks after I sent in the binoculars I recieved this email: Dear Mr. Swetnam, I am sorry about the delay in sending you this breakdown of repairs from Germany. I wanted to do a breakdown of what is needed and what is being recommended by Germany Estimate repair cost from Germany: $2654.81 is for all of the repairs to be done What is needed for the repairs: $535.95 Replace eyepiece sleeve replace diopter ring of eyepiece replace eyecups replace eyepiece bridge replace lens armoring replace drive knob What is recommended for the repairs replace prism system Disassemble and assemble lens tube replace eyelens Disassemble and assemble prism system Best regards, Karen Bookout Customer Service/Repair Administrator Carl Zeiss Optical Inc. 13005 N. Kingston Avenue Chester, VA 23836 USA Phone: +1 800-441-3005 ext 8461 Fax: +1 804-530-8333 mailto:kbookout@zeiss.com http://www.zeiss.com/sports Currently the repair is set at 450 dollars for only the eyepiece sleeve, diopter ring of eyepiece, eye piece bridge, and driver knob. These were the pieces that were damaged when I dropped the binoculars. Zeiss is going to clean the binoculars, as part of the warranty - but as far as I know this is all the warranty will cover. I asked Karen today on the phone if there is anything that Zeiss can do for me since it has taken over three months to agree on a repair price - let alone the 8-16 weeks she says it will now take for the repair to be conducted. She told me that there is NOTHING that Zeiss can do. I told her that as a loyal Zeiss customer, and owner of several thousand dollars worth of Zeiss equipment I feel that I am owed some form of compensation for what I consider to be the unreasonable amount of time it is taking to get this repair done. She told me that she will 'put a rush order' on the job. I however have chosen to post this message as a warning to all of you Zeiss owners- BEWARE! I feel that as a company Zeiss is not interested in American Sport Optic owners, and will do little or nothing to ease the process of having your equipment repaired. My intention is to inform you fellow hunters that you would be better off buying your high end equipment from a company other than Zeiss. I am only one person, but I want Zeiss to know that through their incompetence in dealing with me they are damaging their professional image to hundreds of other customers who frequent this website and read this post. Tyson Share this post Link to post Share on other sites
azryan Report post Posted May 31, 2007 Zeiss contacted me yesterday to finally ask for my credit card information to conduct the repair. It has taken 13 weeks to get to the point where I agreed on the neccessary repairs. On May 9th, 9 weeks after I sent in the binoculars I recieved this email: Dear Mr. Swetnam, I am sorry about the delay in sending you this breakdown of repairs from Germany. I wanted to do a breakdown of what is needed and what is being recommended by Germany Estimate repair cost from Germany: $2654.81 is for all of the repairs to be done What is needed for the repairs: $535.95 Replace eyepiece sleeve replace diopter ring of eyepiece replace eyecups replace eyepiece bridge replace lens armoring replace drive knob What is recommended for the repairs replace prism system Disassemble and assemble lens tube replace eyelens Disassemble and assemble prism system Best regards, Karen Bookout Customer Service/Repair Administrator Carl Zeiss Optical Inc. 13005 N. Kingston Avenue Chester, VA 23836 USA Phone: +1 800-441-3005 ext 8461 Fax: +1 804-530-8333 mailto:kbookout@zeiss.com http://www.zeiss.com/sports Currently the repair is set at 450 dollars for only the eyepiece sleeve, diopter ring of eyepiece, eye piece bridge, and driver knob. These were the pieces that were damaged when I dropped the binoculars. Zeiss is going to clean the binoculars, as part of the warranty - but as far as I know this is all the warranty will cover. I asked Karen today on the phone if there is anything that Zeiss can do for me since it has taken over three months to agree on a repair price - let alone the 8-16 weeks she says it will now take for the repair to be conducted. She told me that there is NOTHING that Zeiss can do. I told her that as a loyal Zeiss customer, and owner of several thousand dollars worth of Zeiss equipment I feel that I am owed some form of compensation for what I consider to be the unreasonable amount of time it is taking to get this repair done. She told me that she will 'put a rush order' on the job. I however have chosen to post this message as a warning to all of you Zeiss owners- BEWARE! I feel that as a company Zeiss is not interested in American Sport Optic owners, and will do little or nothing to ease the process of having your equipment repaired. My intention is to inform you fellow hunters that you would be better off buying your high end equipment from a company other than Zeiss. I am only one person, but I want Zeiss to know that through their incompetence in dealing with me they are damaging their professional image to hundreds of other customers who frequent this website and read this post. Tyson I have not heard a good thing about their customer service...or leica for that fact..... stay with swarovski's, like alot of us said they have THE best customer around. They make sure that when you buy their product that you will have it for the rest of your life. If your forking out that kinda money I like the idea of having it for the rest of my life. Im not bashing zeiss or leica...I think they are both really good, but I still think swaros are better plus you have the guarentee of their warranty Share this post Link to post Share on other sites
azpackhorse Report post Posted May 31, 2007 I had to send my Leicas in for a chipped lense, my release smacked the lense and took a little chunk of glass out. I sent them in with my warranty card and had them back in 3 weeks with no charge to me. I am extremely happy with Leica's warranty work thus far. Share this post Link to post Share on other sites
Red Rabbit Report post Posted May 31, 2007 They look well used, even before the fall to concrete. At $2600 for repairs, or $535 for min repairs, might be time to cut your losses. For 2600, you could get new Swaros and then some. RR Share this post Link to post Share on other sites
Noel Arnold Report post Posted May 31, 2007 dang,I have the same pair.I hope I do not have to send them back.I have a pair of the first 10x40 swaros. ever made,25 years old.We bought about 10 pairs for a package deal of $350 each. I sent them back for replacing the lens (25 years of scratches).They told me I would have to pay for them because it was self-inflicted.I had no problem with that.I was really surprised when the person called me back and said they were not going to charge me anything because My family and I had been such loyal customers.There is no dought in my mind that swaros.have the best warranty.The only reason I have the 15x60 zeiss is my dad gave them to me after he bought the 15x60 swaros. Noel Share this post Link to post Share on other sites
jbone Report post Posted May 31, 2007 Last summer I dropped my 15's and bent the bridge and could not focus them either. I sent them to zeiss and got a call from them a month later saying they had to ship them to Germany. I said I need them for my hunts coming up, and they replied they did not know when they would be fixed. They offered to send me a loaner pair of 15's which I accepted. I had to give them my credit card number, I used them through January on all my hunts not thinking of my damged ones. In March 2007 I got a call from them saying that it would be $220 for the fix, which I paid, they also cleaned the binoculars and put new eye cups on them. Not a bad deal for my screw up but not near as good as leica or sworvski would have been. It was also 9 months without my binos, which I thought was rediculous. Share this post Link to post Share on other sites
