Norteno Report post Posted January 30, 2014 I received my first pair of quality hunting binoculars about 7 years ago as a gift from my brother. I have no idea where he bought them or how much they were. I carry my Alpen 10x42 on a bino harness. Well two seasons ago I was climbing up a steep ridge when rocks below me gave way and I took a spill. In an effort to save my rifle and scope my binos took the blunt of the blow. I looked through them and sure enough I saw two of everything. Long story short, I got a great deal a pair of Nikon Monarch5 12x42 which I love. I figured my Alpen's were just a paper weight. Talking to the guy at Sportsmans he told me just to send my Alpens in because they had a great warranty. I called them up, got a service number and spent the $7 to ship them to California. The lady taking the call was extremely helpfull and nice. I called back a couple weeks later to verify they received my binoculars. I spoke to the same lady and she told me the bino's were unable to be fixed. Then she told me that they had already shipped out this years new model to me free of charge! In less than 3 weeks total I received my new binos which are better than the ones I sent in. I called my brother and thanked him for my new binos. I know there are not a lot of Alpen fans out there, but with all the talk about how great Vortex warranty is I thought I would give Alpen their credit. I'll now keep them in mind if I ever run across any good deals on used optics. Share this post Link to post Share on other sites
creed_az_88 Report post Posted January 31, 2014 Ive had the exact same experiences with Alpen. I had an Allen spotting scope that I damaged so I ended up replacing it with a vortex. After awhile I damaged the vortex spotting scope also ( I'm rough on equipment). So there I was in the middle of a hunt with no spotting scope. I looked into the warranties of both scopes and sent them off the same day. I actually received my Alpen scope back two days sooner than my vortex. Both companies were super easy to deal with and have equal service in my opinion. Alpen deserves more credit than they recieve. 1 Share this post Link to post Share on other sites
