muledeerarea33? Report post Posted August 19, 2013 wondering if anyones ever dealt with the service dept. for zeiss? whats the turn around time, and how is their customer relations? thanks. Share this post Link to post Share on other sites
scoutm Report post Posted August 19, 2013 My experience with them has been great. The turn arounds were very good but are impacted by the time of year. The closer to hunting season the longer it takes as more guy are having them address problems. If you call them they will give you an estimated timeframe and they have met it every time (twice) Share this post Link to post Share on other sites
couesridge Report post Posted August 19, 2013 Customer service is great sent in my kids binos let them know we had a hunt coming up and they sent me a loner pair while they fixed mine Share this post Link to post Share on other sites
Ghosthunter Report post Posted August 20, 2013 Same here, sent a scope in for repair because it wouldn't hold zero. They sent me a loaner while it was being repaired. Great customer service but like mentioned time of year affects turnaround time. Share this post Link to post Share on other sites
muledeerarea33? Report post Posted August 20, 2013 Thanks for the info. My focus knob is very has a grainy/sand feeling to it, the Zeiss emblem fell off of the focus knob and I have two black spots in the right side objective (on the inside I believe?) it maybe warranty or not, not sure? I never sent in the warranty card so I hoping I can call and still have them fixed. Btw, they are 10x56 victory FL. Share this post Link to post Share on other sites
