akuritone Report post Posted August 10, 2010 I just wanted to let everyone here know my recent experience with Leica's customer service department. I've had a CRF 1200 rangefinder for about 3 years now. About a year ago, I noticed that there was some discoloration under the ocular lense. It didn't effect the operation of the rangefinder or even seem to degrade the clarity of the glass. It just bothered me that it was there. It almost looked like mold was growing inside. About a week and a half ago I packed it up and sent it to the Leica service department with a note explianing the problem. I didn't speak with anyone, just sent it in per the instructions on their website. Today UPS delivered a brand new CRF1200. On the invoice it says "No Charge Courtesy Account". Just wanted to share my experience. Their optics are pricey but with this kind of service it may be well worth it! Jeff Share this post Link to post Share on other sites
Broken Wheels Report post Posted August 10, 2010 Awesome deal you got there partner! The old addage "you get what you pay for" does sometimes mean just that I suppose! Glad to hear a fellow hunter was treated right by one of our vendors in the hunting world as only the LORD knows we sure enough spend a ton of dinero on trinkets and this and that! Share this post Link to post Share on other sites
40-year-AZ-hunter Report post Posted August 11, 2010 That's great to hear. I also have a LRF1200 and if I remember correctly they only have a 2 year warranty, but I have heard that in the past few years Leica has gotten much better about fixing things no questions asked. I have other Leica optics that are also out of the formal warranty period so it is great to hear how they treated you. Share this post Link to post Share on other sites
pwrguy Report post Posted August 11, 2010 Thanks for the post. I also have the 1200 and love it. Hopefully they continue with the great customer service. I'm not going to mention any names but your experience is the exact opposite of what I got from a cheaper more popular brand of range finder. They offered to sell me another RF for what I could buy them at cabela's for...some customer service. I said no thanks, I'm going to put my money into something else where they may back up their product. Share this post Link to post Share on other sites
elkster9 Report post Posted August 13, 2010 Another positive experience: 2 Weeks ago, I was using my Leica Binocular Tripod Adapter when the rubber strap broke. I contacted Leica Customer Service via e-mail and explained what happened. The same day, I received an e-mail back stating a replacement was on its way to me. FREE OF CHARGE! I received the replacement approximately 3 days later. That's what I am talking about. Share this post Link to post Share on other sites
Apatkelley Report post Posted August 18, 2010 Leica customer service is the best. I've also had outstanding service. Much more than I expected or could even hope for. Share this post Link to post Share on other sites
