Matthews Limb Replacement Policy???

[coues4u]

I heard from a friend that if you have an old Matthews bow and you send it to them they will replace the limbs for free??? Does anybody know if that's true?

[GameHauler]

I do not know about Matthews but

until last year I was shooting a maybe 20 year old PSE

and they have replaced the limbs, cams and cable for

free Twice so I will buy nothing but PSE and they are a AZ Company.

 

Thank you Pete for a great Company and I still enjoyed meeting

you about a dozen years ago at Earnhardt RV and you gave me

the hat off your head, asked for my address and sent me a couple

of new hats and a couple of shirts.

That is what customer relations is all about and from that day and

the service I received, which was not special because we met.

I will be loyal and probably hijack another post just like I just did

without intention

 

 

Sorry for the hijack

[120carp]

i dont know about that. i took my lx in to get looked at because i lost some draw weight. now mathews wants me to send them my bow to figure out whats wrong with it before they give me new limbs. the bow is an 2004. i dont mind sending them the bow because i would like to know whats wrong with it also. free limbs is only warranty work and you have to go through a archery shop most of the time. but you never know what companies might do.

[BML]

I had my Mathews SQ2 for almost 10 years before I sold it to my brother. A couple months before I sold it, I had both limbs and the cam replaced free of charge. I didn't just send them in, though. The cam was making a funny noise so I sent that in for another one. After I got it back, the guy at the archery shop noticed a little chip in one of the limbs when he was installing the cam. He took both limbs off and sent them in and they were replaced free of charge by Mathews.

 

I was very impressed with their customer service.

[dchamsr06]

If you are the original owner I believe they will replace the limbs. I had a problem with my Switchback limbs that the local dealer would not replace. I took pictures and went to the Mathew's website and emailed them to their service manager. They told me to take them back to the dealer and Mathew's would replace them.

[coues4u]

How do you prove that you are the original owner? original reciept? I definitely don't have that. I think my Matthews is a '99. The limbs seem to be ok at the moment. I just figured that if I could get free limbs then why the heck not try to get em, ya know?

[azhuntnut]

Mike, Can you tell me the process you went through to get your bow fixed? I have a couple sitting in the garage that need some fixin. David