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I know there are occasionally testimonials of both good and bad customer experiences here, so thought I would share my latest. I was missing the eyecups for my one of my pairs of 15X56 SLC binoculars. (Yes, I own two.... The product of having 3 hunting kids at once. 🙄) Anyway, I went on to Midway USA's website and found what I thought were the right replacements and ordered them for approximately $50. When 'they' arrived, I was disappointed to find that it was only a single eyecup, as opposed to two. My fault, and no big deal. I would just need to order a second one. The problem was however that when I tried to screw the new one in, the threads wouldn't grab. I called Swarovski and determined via the serial number on the binos, that since they were a slightly older version of the SLCs (purchased used on this site) that the eyecup I bought from Midway would not work. Without hesitation and without me asking for a single thing except to confirm what the right part was, the Swarovski dude on the phone simply confirmed my address and phone number and said he would have two new proper eyecups in the mail to me that same day. Free of charge! I've had exceptional service from Swarovski in the past, as they basically rebuilt a pair for me once totally free of charge (including replacing the outer casing with the newer rubberized version...). I just LOVE and respect good old fashioned customer service!!! Buy Swaros with confidence, folks!! S.