I was an archery tech at Bear Mountain about 10 years ago, that was back when it was clean and kept up, and we (or at least I) had super customer service. Now I don't even like stepping foot in that place because it is so run down, messy, dirty, you name it. Plus the service I got there, even being a past employee, was absolute crap. Back in the day we would have called Hoyt to get the issue resolved for the customer. If I were you I would call Hoyt personally and let them know of your problem, I would also be sure to let them know how the Bear Mountain employee (name him specifically) handled your situation so poorly. Then I would see about putting in a complaint to the BBB about Bear Mt. There is no reason that you should have gotten treated that way, the customer is always right. Good luck with everythin!