The office is a mess. The people are awesome. Dan is awesome and full of excellent invaluable option, can't say enough good stuff about that guy. I've had all kinds of problems with the office. A few years ago it wasn't this bad. On the bright side, if you are persistent, and really want a tag, you will get one, and the people that can't handle the crap to go through to get one will give up. More good quality better hunting and less hunters to compete with. It's actually a good thing. It's really tough to get a tag though, I've had to drive down there a few times and its an hour and a half from my house, just to speak to a human and get a tag. But, it's worth it, you just have to figure out how to set the time aside to go drive down there which is difficult in today's time sucking away age. Once you deal with a human down there and tell them the problem, they'll usually go out of their way to help you. Over phone or email, forget it. The website is usable now, but you do have to figure it out.